Frequently asked questions
Shipping, returns, payments and products — quick answers to what our customers ask most.
Express delivery takes 2–4 business days and standard 4–8 days, depending on your country. You’ll see an exact estimate at checkout.
Yes — to 60+ countries, with free standard delivery on orders over $75.
Use the Track order page with your order number, or open Orders in your account.
Unopened items can be returned within 30 days. Opened products can be returned within 14 days if they cause a reaction.
Refunds are issued to your original payment method within 3–5 business days of the return arriving.
Always. We source directly from each brand or its official distributor — never grey-market.
Every brand we carry is cruelty-free. Vegan formulas are marked on each product page.
Visa, Mastercard and Amex (with Apple Pay and Google Pay where your device offers them), PayPal, Tabby to split your payment, and cash on delivery where available.
Card payments are encrypted and processed by PCI-DSS certified providers; we never see or store your full card number.
Earn points on every paid order and spend them at checkout. 500 points take $10 off your bag.
Click “Forgot password?” on the sign-in page and we’ll email you a reset link.